q8bet Privacy Policy

1. Definitions & Applicability

The meanings of some important terms used in this Policy are clarified below:

• "Platform" means the q8bet website, mobile version, and all associated services.
• "User" means any person who has registered on the Platform or is using the services.
• "Personal Information" means any information through which a person can be identified, directly or indirectly.
• "Processing" means the collection, recording, organization, storage, modification, retrieval, use, or deletion of data.

This Policy applies to all users of the q8bet platform, particularly users residing in Bangladesh. By using our services, you agree to the terms of this Policy.

2. What Information We Collect

q8bet collects user information in various ways. The types of information collected are described in detail below:

2.1 Registration & Account Information

When creating or managing an account, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Username and password (stored in encrypted form)
• Country and region of residence

2.2 Identity Verification Information

To maintain platform security, prevent fraud, and meet legal requirements, we may request additional verification information after a certain transaction threshold or when legally required:

• National ID (NID) or passport copy
• Proof of address (utility bill or bank statement)
• Payment method verification documents

2.3 Financial & Transaction Information

We collect payment-related information during deposits and withdrawals. Payment methods accepted at q8bet are bKash, Nagad, Rocket, Upay, and bank transfer. We collect only the information necessary to process payments and do not store full card or account numbers on our servers.

2.4 Automatically Collected Information

The following information may be collected automatically when you use the platform:

• IP address and device type
• Browser type and version
• Login and logout times
• Pages visited and session duration
• Gaming activity logs (bet amounts, game types, results)

3. Purpose of Data Use

q8bet uses collected information only for legitimate and necessary purposes. Each purpose is described in detail below:

4. Data Storage & Security Measures

q8bet gives the highest priority to protecting your personal information. We use industry-standard, multi-layered security methods:

4.1 Technical Protection

• SSL/TLS Encryption: All data transmitted on our platform is protected through 256-bit SSL encryption.
• Data Encryption: Stored sensitive information, particularly passwords, is secured with advanced encryption algorithms.
• Firewall & Intrusion Detection: Advanced firewall systems to prevent external cyberattacks.
• Regular Security Audits: Regular security assessments are conducted by third-party experts.

4.2 Organizational Protection

• Only authorized personnel can access user information, and they are bound by confidentiality agreements.
• Data access is managed on a need-to-know basis.
• Regular data protection training is conducted for all staff.

4.3 Response to Data Breaches

In the event of a data security breach, q8bet will immediately take the necessary technical steps and notify affected users about the nature of the issue and its potential impact as quickly as possible.

5. Sharing Data with Third Parties

q8bet does not sell your personal information to third parties. However, information may be shared with the following parties in specific circumstances:

5.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking institutions to complete deposits and withdrawals. These service providers are governed by their own privacy policies.

5.2 Technology Service Providers

Server hosting providers, game software suppliers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi), and security service providers may access limited information to ensure effective service. They are bound by strict confidentiality agreements with us.

5.3 Legal Requirements

If disclosure of information is required by law, court order, or regulatory authority directive, q8bet may provide the relevant information. In such cases, we will provide only the information that is legally required.

5.4 Business Transfers

User information may be transferred in the event of a significant change in company ownership or management. Users will be notified in advance, and the new party will be obligated to comply with the terms of this Privacy Policy.

6. Cookies & Tracking Technologies

q8bet uses cookies and similar technologies to improve the platform experience. Cookies are small files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: For core platform functionality, login sessions, and security. Without these, the platform will not function properly.
• Functional Cookies: To remember your preferences (language, display settings).
• Analytics Cookies: To monitor platform usage and identify opportunities for improvement.

6.2 Cookie Controls

You can disable non-essential cookies at any time by changing your browser settings. Keep in mind that disabling cookies may limit some platform functionality.

7. Your Rights

As a q8bet user, you have the following rights. Contact our support team to exercise these rights:

To exercise any of the above rights or for any questions about your information, contact our support team. We provide support in both Bengali and English, 24/7.

8. Privacy of Minors

q8bet is strictly committed to protecting the privacy of minors. Our platform is for users aged 21 and above only.

Age is verified during the registration process. If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.

If a parent or guardian believes their child has registered on our platform without permission, please contact us immediately.

9. Data Retention Period

q8bet retains your information only for as long as necessary. The retention period depends on the type of information and the purpose:

• Account Information: For the entire duration the account is active and, after closure, as required by legal obligations.
• Transaction Records: For a defined period in accordance with financial regulations.
• Identity Verification Documents: Until legal requirements are fulfilled.
• Customer Support Conversations: For a reasonable period to ensure quality of support.
• Analytics Data: Anonymized after use for service improvement.

Once the defined retention period has passed, data is securely deleted or anonymized in a way that no individual can be identified.

10. Policy Changes & Updates

q8bet may review and update this Privacy Policy from time to time. When changes are made, we will follow the steps below:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, users will be notified via email or platform notification.
• Continued use of the platform after changes have been made will be considered acceptance of the new policy.

We therefore recommend that you review this Policy regularly to stay informed about the latest changes.

11. Contact

For any questions, concerns, or requests regarding your information related to this privacy policy, please contact the q8bet support team:

q8bet is always committed to protecting your privacy. We are grateful for your trust in this platform and will always strive to maintain the highest standards in protecting your information.